Hi |FNAME|,

A distinction that can make a significant difference to an investment is the difference between what we deliver and the value we expect that delivery to create.

A Benefit should describe the meaningful improvement expected from successfully addressing the Problems — not the Solution itself.

A useful way to test the logic is:

Benefit — What meaningful improvement are we seeking?
KPI — Where do we need to see meaningful change?
Measure — How will we quantify or assess that change?
Baseline — Where are we now?
Target — What level of improvement are we seeking, and by when?

For example:

Benefit: More timely access to emergency care

KPI: Timeliness of emergency treatment

Measure: Percentage of patients commencing treatment within clinically recommended timeframes

That distinction matters because it allows the organisation to define what investment success looks like before deciding exactly what Solution will be delivered.

I’ve added a short Benefit and KPI guide to the Participant Resource Hub.

[View the Benefit & KPI Guide]

One question worth taking into your next discussion:

If this investment is successful, what measurable improvement should the organisation actually see?

DTF-approved | NZ Treasury-aligned
https://facilitatortraining.com.au
LinkedIn: https://www.linkedin.com/in/eldarsalkovic/

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