Across the session, we revisit the core elements that underpin strong investment logic:

• Clear problem definition using cause-and-effect thinking, supported by evidence and tested causality

• Well-aligned benefits linked to organisational and service outcomes

• Meaningful KPIs that are measurable and attributable

• Simple, logical and single-threaded ILMs that tell a clear and compelling investment story

• Strategic responses explored through the lenses of demand, productivity and supply

• Solution definition that aligns with the strategic intent and addresses the underlying problem

The refresher is designed for practitioners who want to reconnect with the IMS approach, strengthen their confidence and improve the consistency and quality of their ILMs, benefits maps and investment logic.