Across the session, we revisit the foundational elements that support strong investment logic:

• Clear problem definition using the cause-and-effect frame, with validated evidence and tested causality

• Well-aligned benefits anchored in organisational service expectations

• Meaningful KPIs that are measurable and attributable

• Simple, logical and single-threaded ILMs that tell a clear, compelling story

• Strategic response development explored through the three lenses: demand, productivity and supply

• Solution definition that aligns with the strategic intent and addresses the underlying problem

This refresher is ideal for practitioners who want to reconnect with the IMS approach, strengthen their confidence, and ensure consistent, high-quality ILMs, benefits maps and investment logic across their organisation.